Francys Espinoza
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Articles
Recent activity by Francys Espinoza-
How do I change my access password?
Click “Profile” and select “Change Password”.Enter your current password in the “Current Password”.Enter your new password in the “New Password”.Confirm your password by typing it again in the “Con...
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How do I upload the template and when should I do it?
Once the template is fully completed with the information of all beneficiaries, upload it in the “Upload Template” section of the menu.Please complete the upload at least 3 business days before the...
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How do I update the email address registered in Midi?
If you need to update your email address, please contact us at biz@midi.io, requesting an email address update.
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How do I transfer funds for Midi to process the payments?
Once the template is completed your company is responsible for confirming the correct grand total and adding the $25 USD service fee before making the bank transfer.
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Does the access password expire?
Your access password does not expire. Your password will remain the same until you change it.
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To which bank account should I transfer the total amount?
Please use the following banking details to process your payment::Beneficiary BankName: Lead BankAddress: 1801 Main St, Kansas City, MO 64108, U.S.A.BeneficiaryName: Banco San Juan Internacional, I...
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How do I view the history of uploaded files?
You can find your file history in the "View Files" tab on the navigation menu. From there you can filter by document, view it, and download it.
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What do I do if I uploaded a payment file with an error?
Once uploaded, a file cannot be modified directly. If you need to make a correction, follow these steps:• Verify the error: go to the "View Files" tab to review the file you uploaded.• Reques...
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How long will it take to receive the payment confirmation?
Once our team confirms that the transferred amount matches the total indicated in the template (including the service fee), payments to beneficiaries will be processed through the Midi app.
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How and when can I contact support?
You can contact our support team through the chat located in the bottom-right corner of the business portal or by sending us an email at biz@midi.io. Support hours (GMT-5):• Monday to Friday: 8:...