Francys Espinoza

Once you have downloaded the file, fill out the CSV with each employee’s information: First Name, Last Name, Phone Number, Email Address, and Amount to be paid. All of this information must be comp...

Click “Profile” and select “Change Password”.Enter your current password in the “Current Password” field.Enter your new password in the “New Password” field.Confirm your password by typing it again...

Once you upload the CSV file, our team will verify that the transferred amount matches the total in the CSV file.It is the company’s responsibility to ensure that the total amount is correct and to...

If you need to update your email address, you must contact us at biz@midi.io and request the email update.

Check your email for the message from Midi with the subject “Midi Payment Instructions”, sent from onboarding@midi.io. There you will find the bank account details to which you must make the transf...

Your login password does not expire. Your password will remain the same unless you change it.

You can find your file history in the “View Files” tab on the navigation menu. From there, you can filter by document, view it, and download it.

Once uploaded, a file cannot be modified directly. If you need to make a correction, follow these steps:•    Verify the error: go to the "View Files" tab to review the document you uploaded.•    Re...

Once we have processed the payments, we will send an email with confirmation.

You can contact us by clicking the chat icon, located in the bottom right corner of the portal.Our team is available during the following hours:•    Monday to Friday: 8:00 AM to 5:00 PM (AST).