Francys Espinoza

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Activity overview

Latest activity by Francys Espinoza
  • Francys Espinoza created an article,

    How do I transfer funds for Midi to process the payments?

    Once the template is completed your company is responsible for confirming the correct grand total and adding the $25 USD service fee before making the bank transfer.

  • Francys Espinoza created an article,

    How and when can I contact support?

    You can contact our support team through the chat located in the bottom-right corner of the business portal or by sending us an email at biz@midi.io. Support hours (GMT-5):•    Monday to Friday: 8:...

  • Francys Espinoza created an article,

    How long will it take to receive the payment confirmation?

    Once our team confirms that the transferred amount matches the total indicated in the template (including the service fee), payments to beneficiaries will be processed through the Midi app.

  • Francys Espinoza created an article,

    What do I do if I uploaded a payment file with an error?

    Once uploaded, a file cannot be modified directly. If you need to make a correction, follow these steps:•    Verify the error: go to the "View Files" tab to review the file you uploaded.•    Reques...

  • Francys Espinoza created an article,

    How do I view the history of uploaded files?

    You can find your file history in the "View Files" tab on the navigation menu. From there you can filter by document, view it, and download it.

  • Francys Espinoza created an article,

    To which bank account should I transfer the total amount?

    Please use the following banking details to process your payment::Beneficiary BankName: Lead BankAddress: 1801 Main St, Kansas City, MO 64108, U.S.A.BeneficiaryName: Banco San Juan Internacional, I...

  • Francys Espinoza created an article,

    How do I upload the template and when should I do it?

    Once the template is fully completed with the information of all beneficiaries, upload it in the “Upload Template” section of the menu.Please complete the upload at least 3 business days before the...

  • Francys Espinoza created an article,

    How do I complete the template with my service providers’ information?

    Once you have downloaded the template, please complete it with the information for each service provider:First Name - Last Name - Phone Number - Email Address - Amount DueThis information is requir...

  • Francys Espinoza created an article,

    How do I download the Midi Payment Template?

    You can download the payment template from the “Download Template” section.We recommend using this format, as it will help you upload the information quickly and without omissions.

  • Francys Espinoza created an article,

    How does the business payment service work?

    To make payments to your service providers, you must download and complete our Midi payment template in CSV format.